FREQUENTLY ASKED QUESTIONS [FAQ]
Catalog is a list of items or products with their description and price information in a printed document or electronic media. iTouch is an app for the iPhone and the iPad that not only contains product description and images but also reveals other related information like stock quantity availability etc.. It bridges the gap between products and potential buyers by facilitating an excellent tablet shopping experience.
iTouch Catalog is just not a catalog it is the “Catalog of Catalogs”. Users can see and experience many different product line catalogs of different vendors from numerous countries in one place. You name it and iTouch Catalog has it all (or most of it).
Now we have introduced different version of iTouch Catalog with their pricing information to our valued customer, here we would like to mention that it is equally beneficial to our valued iTouch Catalog app users.
iTouch Catalog Versions are:
For pricing information click here
2. Why should I use iTouch Catalog? Go to Top
iTouch Catalog is much more than a static view of images and product information displayed in the iPad. It can be used as a B2B or a B2C tool or both depending on your specific needs, Different versions provide different customized features; customize your catalog as per your need. iTouch Catalog almost fulfills all those requirements of a customer that they are looking for. Secure your Private Catalog by username and password. Upgrade experience from open (free) version to premium version is far easier. Customer support team is always there to help you every step of the way.
From the end user point of view; iTouch Catalog stores many catalogs where user will have many options to browse the product in not only one catalog but in many catalogs. Mark any catalog as your favorite catalog and browse anytime with no time searching from My Favorite Catalog List. Users get wide range of variety of products in different catalogs from different countries and in order to do this you don't need to browse different catalog apps, SIMPLE AND EASY.
It takes only a few minutes to create your catalog at www.itouchcatalog.com and shortly after that your own personalized catalog can be published and made available in iPad and iPhone. We make promoting your products and sharing it with your customers and distributors, that easy
As a universal app it is accessible to a much larger number of viewers and users. We have thousands of users who agree with its usability and availability.
3. Why iTouch Catalog is better than a printed catalog? Go to Top
Printed catalogs are a thing of the past. No more wasting precious resources like paper and print. In a matter of half an hour or so, you can create and have an online catalog. iTouch Catalog maintenance is quick and easy and most importantly FREE OF COST. Just open your catalog and update the information whenever you want.
4. What are Categories and Sub Categories in iTouch Catalog? Go to Top
Categories and Sub Categories in iTouch Catalog would be something which categorize your product in detail way. So that iTouch Catalog user can browse your products easily.
Here it is worth mentioning that there are certain limitations on the number of Categories and Subcategories in the free version.
5. How to get iTouch Catalog in my apple devices? Go to Top
As we all know that, the iTouch Catalog is a free universal app that supports both iPhone and iPad. It is very simple and easy to download the app from the App Store:
The next option to get FREE iTouch Catalog app would be:
Click here to DOWNLOAD the app to iTunes and transfer it to your devices.
For optimum performance we recommend devices with iOS 4.3 or above.
6. What is bulk import? Can I do it myself from website? Go to Top
Bulk import is one of the nicest features that iTouch Catalog has. As the name says this feature is used to import catalog information to your catalog including pictures. All you need to do is to fill one spreadsheet, which will be provided to you on request.
Right now our experts can only use the feature and it is not available to our customer where they can import their data by themselves. But you never know, you can hear the good news that bulk import can be executed from website.
7. Does iTouch Catalog support other languages? Does it have Multi-language features? Go to Top
It doesn’t have multi-language features. Right now iTouch Catalog is only in English. But yes app itself supports other languages if you manage to supply information in your native language. That means only your catalog can be in your native language not the iTouch Catalog.
Our developers are working on multi-language support feature in iTouch Catalog. You will be notified when it is done.
8. Does iTouch Catalog work offline? Go to Top
Yes iTouch Catalog works offline as well. The offline feature lets you use your catalog if there is no or slow Internet connection. Make sure that when you want to use this feature, sync your catalog with latest updates. However, the feature is only available to Private Catalogs right now.
9. Is there any validity or contract obligation to use open version of iTouch Catalog? Go to Top
iTouch Catalog app is totally free app for iPad and iPhone and if you want to create your catalog with limited features like 1 Catalog, 3 Categories, 50 Products and 3 images per product (which is also known as Free version) and publish it then here is the good news for you all, there is absolutely no contract obligation and validation for the catalog. You can keep running your catalog as long as you want. There is no hidden cost for Open/Free Catalog as well.
10. Can I keep my catalog private? Is there anything regarding privacy? Go to Top
The answer would be YES; you can keep your catalog private by applying login screen, where it needs Username and Password to get inside your catalog. You can provide your Login details to those people whom you want. However, this feature is available to Private Catalogs only. It is not available for Free and Premium versions. The information of catalogs will be safe won’t be shared to anyone.
11. How can I get additional support? Is there any way that I can get customer support? Go to Top
Well, one of the ways to get additional support is: go to our Support page and share your problem/request or any other related issues by filling all the information and send it to our support team.
It is our goal to respond to all e-mail enquiries within 1 to 2 business days. Do know that we are always striving to provide our customers a better experience but since our delivery centers are located in three different continents the time zone differences may introduce a slightly longer response time.
12. My catalog is blocked, how can I unlock my catalog? Go to Top
Catalog can be blocked if
Please avoid above bulleted points, we assure you that your catalog will never be blocked. By any chance if your catalog is blocked then please go to our Support page and send a request by selecting “Unlock Catalog” in Request Type along with other information we will do needful action and you will be notified by an email.